-25% WITH CODE AUTUMN25

Return and exchange

Have a problem?

Please share it with us and we will do our best to solve it.

If you do not like the product you ordered and would like to change or return it, please email us at: info@fenzy.fashion.

You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive the items.
If you decide for a refund, we will refund you within 14 days after receiving the product back from you. Of course, it's fine to try a product on like you would in a shop, but please don't actually wear it. If a product is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All products are inspected on return. All returned products should be sent in their original condition and packaging where possible, including tags.


You'll be responsible for the cost of returning any items. We strongly recommend you get proof of postage.

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