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General terms and conditions

TERMS & CONDITIONS FENZY.FASHION
We are Inteko d.o.o, company registered in Slovenia. Our company:
Inteko d.o.o.
Slap 3E
5271 Vipava
Slovenia, EU
VAT n.: SI62410105
Registration n.: 5316251000
Email: info@fenzy.si
INTRODUCTION

Welcome to the FENZY.FASHION website (the "Website" or "Site"). As you have no doubt experienced with virtually all websites, your use of this Site, as well as your smartphone or handheld device, is subject to certain terms and conditions of use (collectively "Terms") set forth below. These Terms are important for both YOU and US as they create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business.

Please read these terms carefully before using and/or placing an order from this website. They may seem technical and legalistic, but they are important. By using this site, you accept these terms and our privacy policy without any reservations or qualifications, and you agree to be bound by these terms and our privacy policy. If you do not agree to these terms or our privacy policy, whether in whole or in part, please do not use the site or any of the services provided on the site.

These Terms constitute an agreement between you (hereinafter, "you" or "your") on the one hand, and Inteko d.o.o. with its principal address Slap 3e, 5271 Vipava, Slovenia, EU (hereinafter collectively, "us," "our," "we," "fenzy.fashion," ) on the other hand, in relation to your use of the Website, the goods/services offered and sold through this Website. Before you place an order, please carefully read these Terms and Privacy Policy.

If you have any questions about the Terms or the Privacy Policy, you may contact us via the contact information provided on our "HELP or CONTACT" webpage on the Site.

DISPUTES

The Slovenian courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by Slovenian law.

USE OF OUR WEBSITE

You agree that:
You may only use the Website to make legitimate inquiries or orders.
You will not make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
You also agree to provide correct and accurate email, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary.
If you do not give us all of the information that we need, we may not be able to complete your order.
You will not attempt to interfere or interfere in any way with the Site's network or our networks, or related network security to gain unauthorized access to any other computer system.
You will not use the Site to communicate, transmit, or post material that infringes on the intellectual property, privacy or publicity right of another person or entity.
You will not use the Site to engage in conduct that would constitute a civil or criminal offense, or that otherwise violates any city, state, national or international law or regulation.
By placing an order through the Website, you represent and warrant that you are at least 18 years old and are legally capable of entering into binding contracts. You are authorised to use credit/debit card or paypal (e.g. it is in your name or you have permission to use it).

SERVICE AVAILABILITY

Products offered through the Website are only available for delivery to the fifty
(50) states and District of Columbia. At this time we are unable to deliver to hotels, APO addresses, Puerto Rico, and US territories, as well as freight companies.

PLACING AN ORDER

No contract in respect of the purchase of a product offered on the Site shall exist between you and us until your order has been accepted by us and we send you the Email Confirmation with your order.
To place an order, you will be required to follow the shopping process online and press the "BUY NOW" button to submit the order. We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. All orders are subject to availability and confirmation of the order price. Don't worry, if there's an issue with an order, we'll get in touch with you.

You can send any desired changes in connection with the contract to the e-mail address info@fenzy.fashon. In doing so, we will do our best to allow you to change the order, but we can not assure you that editing the already placed order will actually be possible.

We reserve the right to limit, cancel or prohibit orders that, in our judgment, appear to be placed in violation of this policy.

CANCELLATIONS

You may cancel an order for certain products if the order is still being processed (and has not gone to the warehouse) to receive a refund to your original form of payment of the price paid. Otherwise, you must return the product(s) in accordance with our Return and exchange policy. Please fill out one of the form:
Product (s) exchange form
Obrazec za uveljavljanje pravice do odstopa od pogodbe
You return product (s) on address:
Inteko d.o.o.
Mirce 14
5270 Ajdovscina, Slovenia, EU

Credit code
The credit code is issued to the client in the case that the client requests the cancellation of the contract and instead of returning the money to the bank account chooses a unique credit code in the amount of its purchase or part of the purchase. The client can use the credit code in the next purchase or several purchases if in the first purchase the credit is not fully used up. The credit code can be changed any time for cash (credit back on bank account/ PayPal account).

DELIVERY
We promise you that we will do our best to have your order delivered to you as soon as possible. You can see the estimated delivery time in the order confirmation, which you will receive on your email address. Estimate delivery time is also visible in cart, when you order.
In case of FREE STANDARD delivery, the order will be delivered by Post of Slovenia.
In case of EXPRES delivery, the order will be delivered by DHL Express.
For signature required deliveries (which is generally determined by the carrier), we will after the initial delivery, make one additional attempts to deliver your parcel before initiating a return. For the purpose of these Terms, the "delivery" shall be deemed to have occurred or the goods shall be deemed to "have been delivered" upon receipt of the product(s) at the designated delivery address at the designated delivery address as applicable.
For all other packages, we will try to find a safe secure place to leave your parcel as determined by the carrier delivering the package.

UNABLE TO DELIVER

Please note that an Order may be delivered to a neighbor, in case a delivery attempt is unsuccessful. Delivery to a neighbor address is upon judgment of the driver. Signature required orders which cannot be delivered will be returned to warehouse as stated above. The carrier will generally determine if the parcel can be left in a secure place at your delivery address. Your package may be returned to us if there is no safe place to leave the package at the point of delivery. For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly to track your package. Please note that we are not responsible for lost packages sent to mail forwarding providers.

RISK AND TITLE

The product(s) will be at your risk from the time of delivery. Ownership of the product(s) will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever event occurs later in time.

PRICE AND PAYMENT

The price of the products shall be the one quoted from time to time on our Website, except where there is an error. While we take care to ensure that all prices quoted on our Website are accurate, errors may occur. If we discover an error in the price of any product(s) you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the product(s) you will receive a full refund.

We are under no obligation to sell the product(s) to you at the incorrect (lower) price (even after we have sent you a Shipment Confirmation) if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as such.
All Prices include VAT. Prices may change at any time.

Once you have finished shopping on the Website, all the products you wish to purchase are added to your cart. Your next step will be to go through the checkout process and make payment.
From time to time, we may give you promo codes that you can use to reduce the price of specified products. Remember, it's up to you to enter the code at checkout (you need to enter the code exactly as it was given to you, without any spaces. Once you've entered the code, click on 'Apply Code' and it will add the code to your order. When the code has been applied to your order, you'll see the promo value and the total of your order will change to reflect the code.)!
You must enter the promo code when you are checking out as it can't be applied later.
Each Promo Code has its own terms, which will be made clear at the time it's issued to you (e.g. what products, single/multiple use, when it can be used etc).
We don't like to do this, but if a promo code can't run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the promo code – we can cancel, modify or suspend the promo code.


INTELLECTUAL PROPERTY
Inteko d.o.o. owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.
You are not allowed to use any part of the Website for commercial purposes unless you have our express permission. You're also not allowed to use the FENZY.FASHION logo or any FENZY.FASHION brand or trade mark (or any marks which are colourably similar) without our express permission.


WRITTEN COMMUNICATIONS

When using our Site or Mobile App, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Website, push notifications or messages. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

NOTICES

All notices given by you to us should be given to us preferably via the avenues of contact provided on our "Contact or Help" webpage. We may give notice to you via either the email, message, push notification (if consent has been provided) or postal address you provide to us when placing an order.

SEVERABILITY

If any of these Terms or any provisions of an order are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

ENTIRE AGREEMENT

These Terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of these Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and us acknowledge that, in entering into these Terms, neither you nor us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between you and us prior to such Terms, except as expressly stated in these Terms.

OUR RIGHT TO MODIFY THESE TERMS

We have the right to revise and amend these Terms at any time. Your use of the Site after we post changes to these Terms constitutes your agreement to those changes prospectively from the date of such changes. You will be subject to the Terms in force at the time that you order products from us.
ANY QUESTIONS OR FEEDBACK

We welcome your questions, comments and feedback. Please send all questions, comments and feedback to us via the contact information provided on our "Contact or help" webpage.

Last updated: January 2020

I AGREE

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